1. What is the process of grievance mechanism in KVS?

KVS is receiving grievances from following Channels.

1 CPGRAM Portal
2 Hard copy through MHRD
3 Individual grievance

• The grievances which are received through CPGRAM and the hard copies are uploaded on CPGRAM portal and thereafter being sent to concerned Regional Offices, ZIETs and various Sections of KVS(HQ).
• After sending the grievances, these are monitored for early disposal and it is ensured that the reply is sent to the concerned Deptt. through the Portal of CPGRAM. CPGRAM Portal already linked with KVS website
• In case grievance remains unsettled or the reply is improper, the same is sent back to the concerned authority for going through the matter again for taking needful/necessary action at his end, on time.
• Grievances of the employees of KVS are being redressed in KVS through Shikayat Nivaran Divas also which is being organized in each Regional Office on every 2nd Saturday.

2. What is Cpgrams portal?

Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web-enabled system developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG).

3. How do I lodge grievance in Cpgrams?

Grievances can be lodged online by log-in to (PG portal) with provision for selecting password and giving email ID to receive electronic acknowledgement. CPGRAM Portal already linked with KVS website